Identifying and Maintaining Business-Critical Knowledge
The inclusion of Knowledge Management in ISO 9001:2015 (released September 2015) marks a huge change within the worlds of both Knowledge Management and Information Management.
For the first time, an important global business standard explicitly mentions Knowledge as a resource, and specifies expectations for the management of that resource. This provides a long-awaited level of legitimacy for Knowledge Management that could be a game-changer for the Knowledge Manager.
This paper explores the implications of the ISO 9001:2015 knowledge clauses, and how these may affect Knowledge Managers and Quality Managers in any organisation.